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1. Where do you ship?
We ship orders worldwide.

2. What are your shipping times?
We have a daily pick-up from USPS at 2pm Central Time and a UPS pick-up (Monday through Friday only) at 3pm Central Time.

3. Do you accept returns?
Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.
Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.

4. What if the order never arrives to me?
If the item was never delivered we will verify status through the shipment tracking number. If the tracking number shows delivery we will not refund the order total or offer a replacement.

5. What are the shipping costs for your products?
International shipping charges are based on weight and are the least expensive option via USPS(United States Postal Service). We do not charge for shipping to the USA.

6. What is the average shipping time for when I place an order?
Orders ship within 3-5 business days and are shipped via Ground.

7. How can I cancel an order?
Please send us an email at info@elcafetito.com and notify us that you need to cancel an order. You must cancel within 12 hours of placement of the order.